Legal
Last updated 5 June 2026
These terms set out the basis on which we provide our services and on which you use quillo.uk. They are written in plain English and are meant to be fair to both sides. By using this site or engaging us for a project, you agree to them. If you have any questions, email hello@quillo.uk before you go ahead.
Quillo ("we", "us", "our") is the trading name of Cameron Coulson, an independent design and development studio that builds bespoke websites and custom web and mobile apps for businesses. The easiest way to reach us is hello@quillo.uk.
We design and build websites and apps, and we offer ongoing care to keep them running once they are live. Our Seedling, Blossom, and Canopy packages are a guide to the kind of work we do. They are starting points rather than fixed products, and the exact scope of your project is set out in the quote and proposal we prepare for you.
The packages and features shown on our site are for guidance and are not a binding offer or a fixed price. After we have talked about your project, we will send you a written quote that sets out the scope, deliverables, and cost. A quote is valid for 30 days unless we say otherwise. Work begins once you have accepted the quote in writing and any agreed deposit has been paid.
Each project is covered by the quote and proposal we agree with you, which together with these terms form our agreement. If anything in a signed proposal conflicts with these terms, the proposal applies for that project.
Our fees and payment schedule are set out in your quote. We may ask for a deposit before work starts and for the balance at agreed stages or on completion. Ongoing care is billed in advance on a recurring basis. We will always agree costs with you in writing before any work is charged. If an invoice is overdue, we may pause work until it is settled.
To keep your project on track, we will need you to provide the content, images, and information we ask for, to give feedback within a reasonable time, and to make sure you have the right to use any material you supply to us. Delays in providing these may affect the timeline.
Each package includes a number of revision rounds, which we will confirm in your quote. We will ask you to review and approve key stages before we move on. Once you have approved a stage, further changes to it may be treated as additional work.
Any dates we give are estimates made in good faith. They depend on receiving what we need from you on time and on the scope staying as agreed. We will keep you updated and let you know promptly if anything is likely to move.
Once your project is fully paid for, ownership of the final website or app we deliver passes to you, unless your proposal says otherwise. We keep ownership of any pre-existing tools, code, and components we use to build it, and we grant you a licence to keep using those as part of your site or app. Third-party elements such as fonts, plugins, and stock assets remain subject to their own licences. Unless you ask us not to, we may show your project in our portfolio and use it as an example of our work.
If you take ongoing care, it covers the items set out in your plan, such as hosting, security, and updates. You can cancel ongoing care at any time with 30 days notice. Your website or app files belong to you, and if you cancel we will hand them over so you can move elsewhere. Some third-party costs, such as domains or paid services, may be billed separately and are your responsibility unless we agree otherwise.
If you decide to stop a project, please let us know in writing. You will be charged for the work carried out up to that point, and any deposit covers work already done. If we ever need to step away from a project, we will give you reasonable notice and refund any fees paid for work we have not done.
We take real care with our work and provide our services with reasonable skill. We cannot promise that a website or app will be free of every error or that it will meet every commercial goal, as many of those depend on factors outside our control. So far as the law allows, we are not liable for indirect or consequential losses, or for loss of profit, data, or business. Our total liability for any project is limited to the fees you have paid us for that project. Nothing in these terms limits our liability for anything that cannot be limited by law.
We will treat the information you share with us about your business as confidential and use it only to carry out your project. We expect the same of you in respect of our proposals and working methods.
We handle personal information in line with our Privacy Policy, which explains what we collect and how we use it.
We may update these terms from time to time. The version that applies to your project is the one in place when you accept your quote. We will change the date at the top of this page when we make updates.
These terms are governed by the law of England and Wales, and any disputes will be subject to the courts of England and Wales.
If you have any questions about these terms, email us at hello@quillo.uk. We are happy to talk anything through before you commit.