Privacy Policy

Last updated: April 2025

Walker's Building Services is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights in relation to it.

Who We Are

Walker's Building Services is a building company based in Cornwall. If you have any questions about this policy or how we handle your data, please contact us at info@walkersbuilding.co.uk.

Information We Collect

We may collect and process the following personal information:

• Your name and contact details (email address, phone number, postal address) when you contact us via this website, email or phone.
• Information about your project or property that you choose to share with us.
• Technical information such as your IP address and browser type, collected automatically when you visit this website.

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes or estimates.
• Manage and carry out work agreed between us.
• Send you relevant information about our services, where you have consented to this.
• Improve and maintain our website.

Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract: Where processing is necessary to fulfil or prepare a contract with you.
• Legitimate interests: Where we have a legitimate business interest in processing your information, such as responding to enquiries.
• Consent: Where you have explicitly consented to receive marketing communications from us.

How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Your information is stored securely and only accessed by those who need it to carry out their role.

We will not sell, rent or share your personal information with third parties for their own marketing purposes.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In most cases, enquiry information is retained for up to two years. Project-related records may be retained for up to seven years for legal and financial purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Object to or restrict the processing of your information.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@walkersbuilding.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use only essential cookies necessary for the website to function. You can control cookies through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available on this page, with the date of the most recent update noted at the top.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch:

info@walkersbuilding.co.uk